Get Assistance

Looking for Assistance

National Shelter is not a provider of accommodation or services. If you are looking for housing assistance or homelessness services, please click on the region below for more information in that state or territory.

If you are in immediate danger, call 000 anywhere in Australia  


Queensland Government

Get housing advice and help


Homelessness Hotline

This is a phone information and referral service for people who are experiencing homelessness by the Queensland Government

Phone: 1800 47 47 53


DV Connect

To assistant Queenslanders to find pathways to safety, away from domestic, family and sexual violence.

Phone: 1800 811 811


New South Wales

Housing Pathways

Housing Pathways is the way applications for housing assistance are managed in NSW. It is a partnership between the DCJ, including the AHO and the Housing Contact Centre, and participating community housing providers.



Link2home is the statewide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year. For information, assessment or referral to homelessness services and support in NSW, call Link2home

Phone: ‍1800 152 152


NSW Domestic Violence Helpline

The NSW Domestic Violence Line provides counselling and referrals to women experiencing domestic and family violence. Call for support with AVO’s, safety plans, emergency accommodation, transport, police, courts and lawyers.

Phone: 1800 656 463
Availability: 24 hours, 7 days a week



Housing ACT – Housing options

Check your eligibility, find out about the application process and check the waiting lists.



OneLink provides information and connections for support services in the ACT, including services for families and young people, and services for people who are homeless or at risk of homelessness.

Phone: 1800 176 468



Housing Vic – Housing options

Find the housing option that’s right for you.


Crisis Accommodation

To speak with a housing and support worker, if you are homeless, at risk of homelessness or escaping family violence in Victoria. Services include emergency accommodation, support, referrals to services, advocacy and court assistance.

Phone: ‍1800 825 955
Availability: 24 hours a day, 7 days a week


Safe Steps Family Violence Response Centre

Specialist support services for anyone in Victoria who is experiencing or afraid of family violence. Services include emergency accommodation, support, referrals to services, advocacy and court assistance.

Phone: 1800 015 188
Availability: 24 hours, 7 days a week



Housing Connect

Housing Connect is a one-stop shop for all your housing and support needs.

Phone: 1800 800 588 (24 hour service)


Family Violence Counselling and Support Service (FVCSS)

Offers information and referral to the full range of response, counselling, information and other support service for people experiencing domestic and family violence.

Phone: ‍1800 608 122
Availability: 9am – midnight weekdays, 4pm – midnight weekends and public holidays


South Australia

Housing crisis help



Homeless Connect SA

A 24/7 state-wide telephone service for anyone experiencing homelessness in South Australia.

Phone: ‍1800 003 308

Domestic Violence Crisis Line


Phone: 1800 800 098


Western Australia

Housing Options WA

Housing options for Western Australians who have a housing need and receive a low to moderate income.


Entry Point Perth

Entrypoint Perth is a free and voluntary assessment and referral service assisting people who are homeless or at risk of homelessness in Western Australia to access accommodation and support options.

Phone: ‍1800 124 684 or 6496 0001
Availability: Monday – Friday 9:00am – 7:00pm, Saturday: 9:00am – 5:00pm


Women’s Domestic Violence Helpline

Women’s Domestic Violence Helpline provides support for women, with or without children, who are experiencing family and domestic violence in Western Australia (including referrals to women’s refuges)

Phone: 1800 007 339


Northern Territory

Housing Options NT

For information on applying for public housing, rental, and affordable rentals for key workers.


Shelter Me

Directory of homeless services for homeless people living in the NT. It contains a comprehensive guide to services in all areas of the NT.

Availability: 24 hours a day, 7 days a week


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